What makes our Personalized logistics Customer support services unique?
Every company knows customer service is important; but it is seldom well-defined, and even more rarely measured in logistics operations.
THE CHALLENGE OF MEASURING GOOD SERVICE
Measuring customer service is not easy. In addition to being a soft benefit that defies a uniform definition, it is also relatively unexamined. Most shippers serve end customers via the supply chain, so any definition of a satisfactory experience has to start with those end customers’ expectations.